How to customize your personal namebag? When you place the order, please tell me what color of bag you want, what is the name or letters on the bag, and what color for the name or letters. We will show you a design for the name before we start it. You can leave me a message like: pearl white bag + name + color for name If you have any specific requirements for the design, please feel free to contact the seller. Specifications: 1. Dimension of the name bag: 25x9x4cm 2. Material: acrylic of high quality 3. The name bag is totally custom-made, so order can not be cancelled once the name bag is started to make. 4. Processing time for the customized name bag is around 20 days. Products show: Warning: Small parts are not suitable for children under 3 years old. Shipment: When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 15 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties. Returns: We are always trying our best to serve our customers. We will refund you if you return the items within 7 days of your receipt of the items for any reasons. However, the buyers should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyers should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer should fully bear the shipping cost to return the items. Feedback: Your satisfaction and positive feedback are very important to us. Please leave positive feedback and 5 stars if you are satisfied with our products and services. If you have any problems with our products and services, please feel free to contact us at first time before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.