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We only accept Escrow.
For security reasons, we will only ship orders to the delivery address you confirmed with Escrow.
Escrow is FREE secure payment service that is automatically available on all transactions. This service ensures that payment is released to the supplier only after you confirm satisfactory receipt of your order. Learn more
1.Money only released to the supplier after you confirmed delivery
2.Refunds are available when you’re not satisfied
3.Your credit card details are never exposed
1.Terms of Shipment:
Before ordering please contact us to confirm your preferred shipment method. Items are only shipped after payment is confirmed by Escrow.
We support shipment by "EMS" "HK post""DHL" "UPS",If you need help selecting a fast and reliable shippingpany, please contact us direct and we will do our best to help.
1.Customer satisfaction is very important to us. If you are satisfied with the items you ordered, please leave feedback. If you are not satisfied with the items you ordered, please contact us before leaving negative feedback. 2.We can work together to resolve any dispute.
1.We do our best to serve our each customer the best that we can.
2.We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.
3.Merchandise which is damaged or missingponents is not refundable.
4.Buyers are responsible for return shipping with proper packaging.
5.On receiving items, we will refund you immediately.
1.We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.
2.Buyers are only responsible for the return shipping fees for warranty items.(In most cases, buyer will only have to return the problemponents rather than the entire package.).
3.Before returning items, please make sure you get our (the seller?s) return address, and write ?gift? on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bagswomens (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bagswomens.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.