Customer Satisfaction Guarantee:
We guarantee all of our products and services. If you are not completely satisfied with your purchase we will completely refund the cost of your product (excluding engraved or embroidered items). Should we make an error in processing your order, we will make the shipping arrangements to have the product returned and assume related charges.
As a company that's always growing, we strive to better ourselves. We love to hear suggestions and comments about any of our products and services.
1. Shipping method
The FREE SHIPPING is through China Post Air Mail or Hongkong Post
Approx. Delivery time
United States / United Kingdom / Australia/Canada
15-30 Wroking days
Brazil / South America
Generally 20-35 workingday days
France / Spain / Germany/ Eastern Europe and other regions
If you want to send your item by EMS, DHL, UPS or any Other modes of transport, please contact us for the balance freight before paying.
2. We do not add taxes,VAT or any other hidden charges. In special cases, you may need to pay import duties on certain goods, however, we usually apply the goods as gift / sample in commercial invoice, and we are trying to help you to avoid or minimize any GST, VAT or other import taxes. For assistant on any of this, you may kindly contact us. We promise to do our best for you.
Personalization is a way to make your gift unique and special, creating a meaningful sentiment that will be associated to you forever! Personalization allows you to enhance a gift by adding a name, date, occasion, or any other special message even picture that you desire. These messages are personalized through engraving, crystal 3D engraving, UV direct printing and laser cutting. You will be prompted to personalize any gifts that have the option to be personalized.
How to Order a Personalized Item
step1: Choose a gift and Place bid
step2: Send us the elements that you want to personalize
step3: Make effect pictures to you by our designer
step4: REVIEW YOUR PERSONALIZATION
step5: Pay the order after everything confirmed
*It is very important that you review your personalization for accuracy as we are not responsible for being provided with incorrect information. Please take the time to double-check your order at this point.
It will be more appreciated if you can leave us 5 rating DSR positive feedback if you find our service and item is good. Please do contact us before you leaving any negative or neutral feedback. Please offer us a chance to find our mistakes and compensate you.
If you find any question or problem with us or our items, just contact us any time. Our goal is making every customer satisfied with our service and items. Thank you very much for your kind support!
1. If you want a refund because of the item defect or some other quality problems, please contact us within 7 days after you get it.
2. The fee relating to the reback mailing should be overtaken by yourself.
3. Return items must include original packaging and all accessories, and also please write RETURN in your package back to us.
4. We may take up to 5 working days to process the money back after receiving your package back.
1. We will leave POSITIVE FEEDBACK after you received item. Please contact us if you are not satisfied.
2. All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible.